This movie requires Quicktime which is not supported

This article applies to VideoDrive 2.x and is no longer relevant for VideoDrive 3.x



When playing a video on MacOSX Lion or Mountain Lion, you may get an error message when attempting to play a video in iTunes.  iTunes1.png


This is a current limitation of the new 64-bit version of iTunes 10.4 (and higher) as playback of these videos requires QuickTime, which is 32-bit. There are several solutions:


Solution 1

Run iTunes in 32 bit mode. Your videos will play fine. 


Solution 2

Copy the videos with import methods 5 until 8. This will encode the video in native iTunes format and ensure full compatibility with the iTunes ecosystem. For this, take the following steps:

  • Step 1: Select affected videos in iTunes.
  • Step 2: If the videos were imported with import method 4, run the ‘ATV Container Converter’ from the Utilities menu of VideoDrive.
  • Step 3: Go to the VideoDrive Preferences Import tab and choose any other converter than QuickTime X.
  • Step 4: Select import methods 5, 6, 7 or 8 in VideoDrive and click ‘Copy Videos’. 
  • Step 5: Wait while your videos are converted into M4V or MP4 files. You can optionally delete the original iTunes videos by selecting them in iTunes, right-clicking them and choosing delete. Make sure you are deleting the MOV-versions, not the M4V/MP4 versions.


Solution specifically for videos added to previous versions of iTunes with Import method 4

You must select all affected videos in iTunes and run the ATV Container Converter Utility (available in the menu bar of VideoDrive). This quick process will re-enable playback of your videos. Due to various changes in iTunes 10.4 (or higher) it is advised to run this utility BEFORE upgrading to iTunes 10.4 (or higher). Make sure you have a backup of affected videos before proceeding. 


A note on Perian: Users of import methods 1, 2, 3, 4 and 9 rely on QuickTime codecs to play their videos in QuickTime and iTunes. Perian is most commonly used for a wide variety of video formats (including AVI). Our tests conclude that Perian 1.2.3 is compatible with Mountain Lion.




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